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Melissa Garofalo

Date of Posting: March 13, 2020

New York

“Dear James,

This letter is to express my deepest gratitude for supporting my family through a tragic time in our lives. When a fire, forced us out of our home on Christmas morning (our son’s first Christmas). devastation struck! As my husband and I watched helplessly the flames engulf our home, ‘remember so vividly thinking, “Thank God none of us were hurt but what are we going to do now?”

Luckily. a friend recommended you! From the first day we met, I was impressed with your wealth of knowledge. After that meeting, we knew the exact next steps we had to take in this long process. You were there to support us at every step and always remained so calm, even when I was upset at something or someone. From helping us to find a temporary residence, to recommending fire restoration companies, and most importantly dealing with the insurance company’s adjuster, in an effort to insure we received all that we were entitled to.

No matter when I attempted to reach you either early mornings. evenings or weekends, you were always available. I truly do not know what we would have done without your guidance and support to lead us through the process.

Today, seven months after our claim was settled, and long after you received your percentage, you remain a support and are helping to tie up the loose ends.

Once again thank you!”