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Vivian Pagan and Family

New York

“I only hope you never have to experience a lost due to a house fire. I unfortunately did, back in February 2009; I lost my home to a fire. It was one of the most stressful, depressing experiences me and my family have ever endured. Can you imagine how lost you feel when something like this happens? What do I do now, where do I go? How can I reach my insurance company? How about my personal items? Is my home going to be rebuilt? Where do I turn for help? There are more than a thousand questions running through your mind as you watch your home go up in flames. At the time of the fire you are approached by the media, by insurance brokers and by adjusters. They are hovering over you like white on rice. You are so lost in your thoughts you don’t know what is happening.

At the time, we were approached by a gentleman name John Marciano, he was patient and caring and not all in my face. He was an adjuster, with Rubin and Rosen Adjusters. I didn’t even know what an adjuster did, who is an adjuster why are they are approaching me? How can I benefit with an adjuster?

Well as it turns out he was an angel sent to us during this crisis. He was knowledgeable, patient and caring. He turned out to be a real friend during one of the worst times in our lives. He helped us with hotel stay, temporary housing, rental furniture; he helped us at a time when we didn’t know where to turn. I never once called my insurance company for anything he and his company handled everything. I have neighbors who chose not to use an adjuster and there ordeal lasted longer than ours and they had to fight there insurance company for the basics. John fought for us and we got more than what we had before the fire.

We were blessed to have had John from Rubin and Rosen Adjusters on our side during our lost. He was heaven sent.”