Client Success Stories
My family has used Rubin and Rosen after both hurricane Sandy and hurricane Irene, as well as after a horrific house fire. Ruben and Rosen waisted no time taking action and assuring us we will be taken care of the way we deserve. When your not familiar with the way Insurance claims work and how to take a pro active approach to them, Rubin and Rosen really stepped up and helped every step of the way. I would absolutely highly recommend them to anyone.
Date of Posting: 27 October 2014
Posted By: Mike Butler
"A thousand thanks for facilitating the Allstate Flood and supplement awards for me. John, I cant express my gratitude enough for the hard work you did on my behalf"
Date of Posting: 27 October 2014
Posted By: Maureen H.
Steven . G
I am a resident of Breezy Point and in the aftermath of Superstorm Sandy I was very lucky. The fire that devastated my community ended one door away from my home and the water stayed in my basement. That being said, the siding on my home was melted, the bay window in the front of my home was severely cracked, my roof needed to be replaced and my home was filled with smoke and ash. Upon assessing the damage I got lucky again when I was introduced to James Guercio of Rubin & Rosen Adjusters. James immediately negotiated for triple of what the insurance company offered to sanitize and clean my home. He always made himself available and he negotiated a fair and equitable settlement for the rest of the damage to my home. I was extremely happy with the results as many of my neighbors are still fighting for fair settlements almost two years later. I highly recommend the work of James Guercio and Rubin & Rosen Adjusters.
Date of Posting: 27 October 2014
Posted By: Steven . G
The Tafe family
Hi James, recently I had someone ask me if I could give them any advice after they had a significant house fire and it brought back memories as you can imagine. I told them the best advice I could offer is to give you a call and see if you could be of help. I went on to tell them how my house fire horrified my wife and twin 7 year olds, my dog and myself, having all been in bed sleeping at the time and being awaken to such a scary situation.
Anyway I told them the first time I knew I had made a wise choice was when you told me not to accept a trailer on my front lawn that you would make sure I got a apartment. Well when I see people with trailers on their front lawns after a house fire I think of the completely furnished 3 bedroom, 2 bath house, laundry room, full kitchen, dinning room, living room and full basement with a play room and a large yard for the dog and kids to play in that we got because of you. And it was in our school district so my son and daughter went to the same school and it help to keep their life a little more normal, that was really helpful. When you told me my wife and kids didn't need to wake up every morning, look at our burnt house and relive the fire in a cold trailer as we were approaching the holidays of Halloween, Thanksgiving and Christmas I think now I would have never known I had a choice and would have settle for a trailer. My wife and I sometimes think back which is more often then you can imagine, we reflect on all the friends, neighbors and people like yourself that helped us though a very traumatic time of our lives. Now we walk into our beautiful home we share with our wonderful kids and realize we are a blessed family. So thanks again for all your help, you guys at Rubin and Rosen are great.
PS: My friend Molly that had all the damage from hurricane Sandy still thanks me when ever she sees me for referring you, she loves her rebuilt home in Long Beach. Be safe, Keep in touch!
With sincere gratitude
Date of Posting: 27 October 2014
Posted By: The Tafe family
Ellen and Joe Fradella
Our home was severely impacted by Superstorm Sandy. Fortunately we referred to James at Ruben and Rosen by a neighbor. There is no way we could have navigated the insurance red tape and nightmare adjusters alone. James and his staff handles everything professionally and compassionately. We were treated like people and not numbers. They dealt with my many neurotic and frustrated( at the adjuster assigned, not them!) emails and calls sympathetically and quickly. The end result - we feel we received a fair settler and we were completely done with or restoration and payments in under ) months. Ruben and Rosen was invaluable.
Date of Posting: 23 November 2013
Posted By: Ellen and Joe Fradella
This letter is to express my deepest gratitude for supporting my family through a tragic time in our lives. When a fire, forced us out of our home on Christmas morning (our son's first Christmas). devastation struck! As my husband and I watched helplessly the flames engulf our home, 'remember so vividly thinking, "Thank God none of us were hurt but what are we going to do now?"
Luckily. a friend recommended you! From the first day we met, I was impressed with your wealth of knowledge. After that meeting, we knew the exact next steps we had to take in this long process. You were there to support us at every step and always remained so calm, even when I was upset at something or someone. From helping us to find a temporary residence, to recommending fire restoration companies, and most importantly dealing with the insurance company's adjuster, in an effort to insure we received all that we were entitled to.
No matter when I attempted to reach you either early mornings. evenings or weekends, you were always available. I truly do not know what we would have done without your guidance and support to lead us through the process.
Today, seven months after our claim was settled, and long after you received your percentage, you remain a support and are helping to tie up the loose ends.
Once again thank you!
Date of Posting: 13 March 2011
Posted By: Melissa Garofalo
The Hunt Family
Regarding Rubin and Rosen Adjusters
To whom it may concern:
This letter is to express my appreciation, for quality service and professionalism from James Guercio . From the moment I met James, he was patient and understanding of the distraught and emotional loss associated with our house fire. Rubin & Rosen took the time to answer my questions, and they worked diligently to help me and my family, receive the financial assistance we deserved. The recovery and rebuilding process was long and arduous. James took the time to thoroughly explain everything to me. Every answer that was received, I felt was given from knowledgeable staff members. They treated me like I was family. After our tragic fire, we didn’t know when things would go back to normal. Rubin and Rosen helped us see the light at the end of the tunnel. With them working for us, we felt we received a fair settlement. Based on our experience with Mr. Guercio , we would recommend Rubin and Rosen to anyone requiring assistance.
Date of Posting: 07 March 2011
Posted By: The Hunt Family
Olga and Daniel Mulligan
We were never prepared to deal with a disaster (such as a fire) in our lives. Such was the case when we had to deal with our home burning down. We were not at all prepared, nor knowledgeable about the enormous task and demands that are required to putting your life back in order. Within hours of the fire, our adjuster stepped right in and took all the necessary steps to make a disastrous time for us into a smooth running transitional period. Immediately after the fire, R&R arranged for services providers to take care of our home and salvageable property. Our insurance policy and claims were explained to us step by step in laymen's terms so we understood our rights. Our adjuster was able to provide us with immediate answers to all of our questions and concerns. He is an excellent liaison between us and the insurance company and has given us constant assurance that we are his priority, not the insurance company. Our adjuster knows the "ins and outs" of the insurance claim process and has saved us hours of work and months of aggravation and heartache. He was also able to provide us with an excellent referral for a contractor to rebuild our home.
Date of Posting: 01 March 2011
Posted By: Olga and Daniel Mulligan
Floral Park, New York
while handling my insurance company during the fire. they were there for us all the way, handled every issue quickly, and made my family and I very comfortable.
Date of Posting: 27 February 2011
Posted By: Aldoc
Submitted through http://www.google.com
It is my pleasure to write this letter of recommendation on behalf of public adjusters Rubin and Rosen and especially James Guercio.
Last January my parents suffered a fire at their home of 40 years. Our first and foremost concern was that of their safety and health as well as the safety and health of their tenants and neighbors. We then watched helplessly and in horror as windows were broken, water was pouring out of the building and my parents’ possessions were literally being thrown from the windows. Once the fire department left, we were able to go inside to survey the damage to the house, we couldn’t believe the damage. The inside of the house was unrecognizable. Since we had never suffered such a loss we were left confused and overwhelmed at the situation.
Soon thereafter we met James Guercio and to this day my mom calls him her “guardian angel.” James met with my parents who are senior citizens and gave all of us a sense of hope and encouragement. He reassured us that while it would take time, my parents would once again move back into their home. As you can imagine we all had questions. James answered our immediate questions was always available to answer our calls when additional questions arose. He worked diligently with my parents’ best interest in mind always. He kept up aware of key appointments and would update us on the status of our insurance claim regularly. He even came by and visited my parents to make sure they were okay!
The office staff at Rubin and Rosen was also a pleasure to work with. In the time it took to for my parents to move back into their home they got to know me on a first name basis. The personal attention my family and I received was greatly appreciated.
My parents are back at home now. Each time we hear a fire truck pass we stop and reflect on our experience and while we do not wish the horror of a fire on anyone, we are truly grateful to James Guercio and the staff at Rubin and Rosen for their professionalism and kindness.
Date of Posting: 25 February 2011
Posted By: Fran Favaloro
Brooklyn, New York
We were having considerable trouble dealing with our claim and no one could devote the time necessary to deal with our mess. Right from the start James G. from the Brooklyn office made us feel comfortable and we we're confidant that we were in good hands. The settlement which was arrived at after retaining your services was double what we could have gotten on our own. You kept us informed during the entire process. Thanks for all the great work that you continue to do on our behalf!
Date of Posting: 23 February 2011
Posted By: Ian Jackson
Queens, New York
Vivian Pagan and Family
I only hope you never have to experience a lost due to a house fire. I unfortunately did, back in February 2009; I lost my home to a fire. It was one of the most stressful, depressing experiences me and my family have ever endured. Can you imagine how lost you feel when something like this happens? What do I do now, where do I go? How can I reach my insurance company? How about my personal items? Is my home going to be rebuilt? Where do I turn for help? There are more than a thousand questions running through your mind as you watch your home go up in flames. At the time of the fire you are approached by the media, by insurance brokers and by adjusters. They are hovering over you like white on rice. You are so lost in your thoughts you don’t know what is happening.
At the time, we were approached by a gentleman name John Marciano, he was patient and caring and not all in my face. He was an adjuster, with Rubin and Rosen Adjusters. I didn’t even know what an adjuster did, who is an adjuster why are they are approaching me? How can I benefit with an adjuster?
Well as it turns out he was an angel sent to us during this crisis. He was knowledgeable, patient and caring. He turned out to be a real friend during one of the worst times in our lives. He helped us with hotel stay, temporary housing, rental furniture; he helped us at a time when we didn’t know where to turn. I never once called my insurance company for anything he and his company handled everything. I have neighbors who chose not to use an adjuster and there ordeal lasted longer than ours and they had to fight there insurance company for the basics. John fought for us and we got more than what we had before the fire.
We were blessed to have had John from Rubin and Rosen Adjusters on our side during our lost. He was heaven sent.
Date of Posting: 13 February 2011
Posted By: Vivian Pagan and Family
Eddie Beltram,is the best he came the next dayat a about 11am help my family into a home,made us feel like tomorrow was here,we love him our fire was MAY18,2010.in saint albans,HE was not like the other adjuster pushing ect,calling me before I knew about my home,they all discuss me.GO WITH THIS COMPANY. GOD IS GOOD&THEY ARE EXCELLENT!!!!!!!!!!!!!!!
Date of Posting: 02 February 2011
Posted By: Anonymous Client
Submitted through http://www.superpages.com
Rubin & Rosen Adjusters were very professional and efficient in handling my insurance claim. James Guercio was very patient and took extra care and time to explain the whole process to me thoroughly. Mr Guercio took all my calls even outside of normal working hours, he addressed all my concerns and answered all my questions on a timely manner. I'm very happy and satisfied with the outcome of my claim. Without Rubin & Rosen Adjusters my insurance claim for my loss would of been substantially much less. Thank you very much Rubin & Rosen Adjusters and especially Mr James Guercio for being there for me in my time if great need.
very professional!handled properly from first day of my fire until i moved in.
This adjuster really assisted when my family was in a time of need. They helped me with every part of my claim, they were very Profesional and would always say to use a private adjuster. R.k
Cynthia D. Cousins and Family
My home caught fire on in February, 2007 and Ruben and Rosen were referred to me by a friend. I was relieved when I began to speak with their adjusters as opposed to the others lurking outside of my home after the fire. I have been extremely delighted but not surprised by the always timely and professional way in which Ruben and Rosen handled the fire and the insurance company. The adjusters from the insurance company wanted to take advantage of the situation by explaining to me how I could clean up some of the mess left by the fire myself ( I WAS SHOCKED)..But the Ruben and Rosen adjuster stepped and did not let this happen. All the work which needed to be done everything was handled in an expeditious manner. I am delighted that I am able to call on them with other issues as well concerning my home. I will continue to utilize their services as long as they are in business.
Thank You for all that you have done.
I just wanted to express to you my "Thanks" for all the hard work, caring and kindness you have shown me during the last 6 months regarding the fife at my home on Freeborn Street, Staten Island. Never in a mimon years would you think something like this could happen to you and only to fmd out that there are Insurance Adjusters out there or shou1d I call them ambulance chasers that only care about themselves and making a buck. But you were different, right from the start you showed that you cared and wou1d do whatever you cou1d to help me without pressure and with kindness during a very difficu1t time.
If you ever want to use me as a reference, please do not hesitate to call me on my cell xxx-xxx-xxxx.
this horrendous ordeal of paperwork and obstacles after the fire in my home.the professionalism of the office and the adjusters truly helped.they had a excellent job performance.